About Us/Policies

Why Penelope? 


William Waterhouse: Penelope and her Suitors...


Penelope is a character from Homer's work, 'The Odyssey'. The wife of the errant Odysseus (and a talented weaver), Penelope misguides the suitors who wish to marry her (they are vying for her attention to attain her husband's wealth) and tells them she will choose a husband as soon as she has finished weaving the funeral shroud for her Father-In-Law, Laertes. At night she secretly unravels her work, deceiving her young suitors. 

Her ploy fails only when one of her servants betrays her. Penelope has managed to run a household, keep her son from taking over, keep her suitors at bay, all in a time when most women were completely controlled by men. She is the unofficial Goddess of Weaving and unfinished works...

 

 our original splash page... circa 2004

Our shop opened in January 2004, an extension of my Mother's and my love of spinning, weaving, knitting and fibre arts in general. We saw a need for high quality and hard-to-find fibre arts supplies and were one of the first local fibre businesses to start a website with an online shop. Mum passed away in 2006 and I decided to plunge in and keep the shop going! It's been a wonderful journey, full of fantastic and creative people, and of course, the pleasure of sourcing wonderful and unique products from Canada, the US and farther afield. 

 

Brenda


STORE POLICIES

Payment: All on-line payments are processed using Paypal. If you have any questions regarding Paypal, please contact us. You can pay via Master Card, Visa, American Express or debit from your personal bank account with Paypal. All you need is a username and password to set up your Paypal account, there are no extra charges.

If you wish, you may place your order over the phone and pay with a credit card or e-transfer,  If you have established a relationship with us and live within Canada, you may pay via personal cheque. 


Shipping: items in stock will be shipped within 24-48 hours of us receiving your order. We will notify you if an item is not in stock and advise you of the approximate delay in shipping. 

We use Canada Post to ship and charge only the actual shipping amount, no handling fees. We are not responsible for extra customs duties or fees incurred if you are in the US or Europe. The website will calculate shipping to you based on the weight of the product. 

Occasionally Canada Post will charge us more to ship due to your location or the weight of the item. If you have a rural Postal Code such as V0X 1V0 - you may receive an additional fee via PayPal.


Taxes: all prices on this site are listed without tax. For customers within Canada - all yarns and fibres add 5% (gst), and equipment add 12% (gst/pst).


Returns: hopefully, you'll be thrilled with our purchase! If you are unhappy for any reason, you must contact us within 2 days of receiving your package. Items to be returned must be unused with tags, packaging etc... intact and as they left our shop, ie: re-saleable condition. Your refund will be processed once we receive the item back in the shop. Your refund will be the cost of the item and tax, not shipping. We are not responsible for items lost in transit on their way back to us, we recommend using Canada Post Expedited Mail with tracking.  If you made an error in ordering and need to return an item, we will exchange the item but you are responsible for any shipping charges incurred. We do not refund shipping on items that have been returned to us as non-deliverable, refused or abandoned unless the error was ours.

RETURNS/REFUNDS ARE NOT ACCEPTED ON ITEMS THAT HAVE BEEN SPECIAL ORDERED.

If you cancel a special order you are responsible for a minimum re-stocking fee of $15.00. If the item(s) is/are valued greater than $150.00 the re-stocking fee will be 10% of the item(s) value.